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TERMS & CONDITIONS

Last Updated: November 20, 2025

1. Agreement to Terms

By accessing or using Broadigo's website and services, you agree to be bound by these Terms & Conditions ("Terms"). If you do not agree to these Terms, please do not use our services. We reserve the right to modify these Terms at any time, and your continued use constitutes acceptance of any changes.

2. Services Overview

Broadigo provides comprehensive digital solutions including:

  • Custom Software & App Development
  • Website Development and Design
  • AI & Data Intelligence Solutions
  • Cloud Infrastructure Services
  • Digital Marketing & Growth Services
  • IT Consulting & Strategy

Specific service details, deliverables, timelines, and pricing will be outlined in individual project agreements or statements of work.

3. Client Responsibilities

As a client, you agree to:

  • Provide accurate and complete information necessary for project completion
  • Respond to requests for feedback and approvals in a timely manner
  • Provide access to necessary systems, accounts, and resources
  • Ensure you have the legal right to use any materials provided to us
  • Make payments according to agreed-upon terms
  • Comply with all applicable laws and regulations

4. Project Scope and Changes

Project scope will be defined in a written agreement or statement of work. Any changes to the agreed scope may result in additional fees and timeline adjustments. We will provide estimates for scope changes before proceeding with additional work.

Delays caused by client feedback, approvals, or provision of materials may extend project timelines. We are not responsible for delays outside our reasonable control.

5. Payment Terms

Pricing and Invoicing

  • Project fees will be outlined in individual agreements
  • Payment schedules may include upfront deposits, milestone payments, or monthly retainers
  • Invoices are due within the timeframe specified (typically 15-30 days)
  • Late payments may incur interest charges and suspension of services

Refunds and Cancellations

  • Deposits and upfront payments are generally non-refundable
  • Cancellation policies will be specified in project agreements
  • Clients are responsible for payment of work completed up to the cancellation date

6. Intellectual Property Rights

Client-Provided Materials

You retain ownership of all materials, content, and intellectual property you provide to us. By providing these materials, you grant us a license to use them solely for the purpose of delivering services to you.

Deliverables and Work Product

Upon full payment, you will receive ownership of the final deliverables as specified in the project agreement. This typically includes:

  • Custom code and applications developed specifically for you
  • Design files and assets created for your project
  • Content created specifically for your use

Broadigo Property

We retain ownership of:

  • Our proprietary tools, frameworks, and methodologies
  • Pre-existing code, templates, and resources
  • General knowledge and techniques used in delivering services

Portfolio Rights

Unless otherwise agreed in writing, we reserve the right to showcase completed work in our portfolio and marketing materials.

7. Confidentiality

We respect the confidentiality of your business information. We will:

  • Keep your proprietary information confidential
  • Not disclose sensitive business information to third parties without consent
  • Use confidential information only for the purpose of delivering services

For highly sensitive projects, we can execute a separate Non-Disclosure Agreement (NDA).

8. Warranties and Disclaimers

Our Warranties

We warrant that:

  • Services will be performed with professional skill and care
  • Deliverables will substantially conform to agreed specifications
  • We have the right to provide the services offered

Disclaimer of Warranties

Except as expressly stated, our services are provided "as is" without warranties of any kind, either express or implied. We do not guarantee:

  • Specific business results or outcomes
  • Uninterrupted or error-free operation of delivered solutions
  • Compatibility with all future technologies or platforms

9. Limitation of Liability

To the maximum extent permitted by law:

  • Our total liability for any claims arising from our services shall not exceed the total fees paid by you for the specific project in question
  • We are not liable for indirect, incidental, consequential, or punitive damages
  • We are not responsible for losses resulting from your use or inability to use deliverables
  • We are not liable for third-party services, platforms, or integrations

10. Support and Maintenance

Post-launch support and maintenance services are available but not automatically included unless specified in the project agreement. Support may include:

  • Bug fixes and technical issues
  • Software updates and security patches
  • Performance monitoring and optimization
  • Content updates and feature enhancements

Support terms, response times, and fees will be outlined in separate maintenance agreements.

11. Third-Party Services and Tools

Our services may incorporate or integrate with third-party platforms, tools, and services. You acknowledge that:

  • Third-party services are subject to their own terms and conditions
  • We are not responsible for third-party service availability, performance, or changes
  • Additional fees may apply for third-party services and licenses
  • You are responsible for maintaining necessary third-party accounts and subscriptions

12. Acceptable Use

You agree not to use our services for:

  • Illegal activities or purposes
  • Violating intellectual property rights of others
  • Distributing malware, viruses, or harmful code
  • Harassment, abuse, or harmful content
  • Spamming or unsolicited communications
  • Attempting to gain unauthorized access to systems or data

We reserve the right to suspend or terminate services if we believe you are violating these terms.

13. Termination

Either party may terminate services under the following conditions:

  • For Convenience: With written notice as specified in the project agreement
  • For Cause: Immediately if the other party breaches these Terms
  • Non-Payment: We may suspend or terminate services for overdue payments

Upon termination, you remain responsible for payment of all services rendered up to the termination date.

14. Indemnification

You agree to indemnify and hold harmless Broadigo, its employees, and contractors from any claims, damages, or expenses arising from:

  • Your use of our services or deliverables
  • Your violation of these Terms
  • Your violation of any third-party rights
  • Content or materials you provide to us

15. Dispute Resolution

In the event of a dispute:

  • Parties agree to first attempt resolution through good-faith negotiation
  • If negotiation fails, disputes may be resolved through mediation
  • These Terms shall be governed by the laws of Pennsylvania, United States
  • Any legal proceedings shall be conducted in the courts of Pennsylvania

16. Force Majeure

We are not liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including but not limited to natural disasters, war, terrorism, labor disputes, government actions, or technical failures.

17. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

18. Entire Agreement

These Terms, together with any project-specific agreements, constitute the entire agreement between you and Broadigo regarding our services and supersede all prior agreements and understandings.

19. Contact Information

If you have questions about these Terms & Conditions, please contact us:

20. Acknowledgment

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.